Standard Operating Procedure
11. Cashiers Scope Of Work
Listen
duty is to listen all the sop's and understand in depth
Keep an Eye
keeping eye on the fc, hk, security, sm,asm,dm,ops
Observe
observe the staff greeted as per sop
Observe
observe salesman & customer
Advice
advice the staff if they are doing the mistake
observe
observe whether the manager is taking report after each & every sales
mistake
rectify each & every problem in store
punctuality
observe the punctuality of staff ( like in & out of staff)
Advice
duty is to greet the customer & scan the product
Ask
ask customer whether staff explained about exchange policy , washing instruction
SOP
Listen to all the voice message sent by Rakesh sir
Understand
Understand all the voice message in depth
Follow
Follow the instruction given the voice message
Go through
Go through several time till you understand properly
Advice
you are supposed to keep an eye on FC's the moment the customer is coming you have to observe the FC's is talking to the customer what is mention in the voice message according the voice message it take 2 to 3 minutes for the communication is complete
Body Language
See if the FC's is explain properly see the body language
Attending
You should see whatever FC's is attending properly
Attending
You should see whatever FC's is attending properly
Manager
You should see whatever the manager is discussing with the FC's
Report
You should see the weather there manager is taking the report after every sale close
Report
You should see the weather there manager is taking the report after every sale close
Top 2
Ops visit the store you should observe whether they ops manager is in discussing with the manager is in discussing with the top 2 salesman with bottom 2 salesman
Report
You should see the weather there manager is taking the report after every sale close
Instructions
Ask customer weather FC explained about washing instructions
Washing
Explain the washing instruction if FC not explained
Data
Collect the proper customer data
Alter
About alteration and exchange
Share
Share the other location details
Thank You
Thank you for shopping at showoff