Standard Operating Procedure

communicate slowly Steadlity

DM’s & fc’s should communicate to the customer steadily/slowly & manager should make them understand.

Language

Communicate to the customer with the language which you are comfortable in

Right Stock

DM’s should take the responsibility of keeping the right stock

Report

Report to the manager about the communication you had with the customer

DM’s main focus should be on stock & stock requirement, counter setting, dusting & dust cleaning

duty is to take stock requirement from the staff

Listen to all the sop of all the department